Frequently asked questions
Ordering
What is the minimum order?
Minimum order 20 rings.
How do we get started?
Email red@redsrings.co with your tier, material and quantity.
How long is a quote valid?
Quote valid for 30 days.
Design
How quickly do we see the first designs?
First designs 1–2 days after the briefing.
How many design revisions are included?
The design process up to approval is included, with revisions and no round limit.
When does production start?
Production begins only after you have approved both the design proof and the engraving list in writing.
The rings
What are the rings made of?
Brass or S925 silver, cubic zirconia stones, 32 mm high. Solid gold rings are made to order in 10 or 14 karat and priced separately.
Which tiers are there?
Essentials, Classic, Signature and Premium.
Can every player get their own size?
Yes. We make moulds or individual waxes for every ring size ordered. Find your size at redsrings.co/ring-size.
Can each ring be personalised?
Each ring is engraved with the details entered for it. The details are engraved exactly as submitted, so please check them carefully.
Is a ring box included?
Yes. A ring box is included for each recipient.
Delivery
How long does delivery take?
Delivery 60–90 days from receipt of payment. Design and approval come before payment, so the count starts the day the payment arrives.
I ordered my own ring through our team's shop. When does it arrive?
Your ring goes into production when your team's order window closes. Each ring is cast, assembled and engraved by hand, so expect 60–90 days from the close of the window. We email you again when your ring ships.
Is shipping included?
Shipping within the EU, customs duties covered by us. For delivery outside the EU, email red@redsrings.co.
Guarantee and care
Is there a guarantee?
We guarantee the whole ring, not selected parts. Your ring will be free from defects in materials and workmanship in normal use for thirty years. Valid throughout the EU and the EEA. For rings delivered in the United States, the Red's Rings Limited 30-Year Warranty applies. The full terms are on the Terms & Policies page.
What happens if something breaks?
If a defect appears, we repair the ring free of charge. If repair is not possible, we replace it. If neither is possible, we refund the purchase price. Return shipping to us is at our cost within the EU and the EEA.
What does the guarantee not cover?
Normal wear: scratches, abrasion, dulling of the polish. Wear of plating and the natural patination of brass. Stones lost through impact or accident. Deformation from crushing or dropping. Resizing, modification or repair by anyone other than Red's Rings. Exposure to chemicals, including sunscreen and insect repellent.
Does the guarantee stay with the ring?
A championship ring is made to be passed on. This guarantee is not limited to the first owner: it stays with the ring for the full thirty years, whoever wears it. The claimant needs the original order number.
How do I look after my ring?
Five habits do almost all of the work. Read them at redsrings.co/ring-care.
Cancelling
Can I cancel an engraved ring?
Your ring is engraved with the details you provide and is made to your specification. It is therefore exempt from the 14-day right of withdrawal under Article 16(1)(c) of Directive 2011/83/EU and section 6:16 of the Finnish Consumer Protection Act. You may still cancel free of charge at any time before your team's order window closes and production begins. Email red@redsrings.co with your order number.