Terms & Policies

These are the policies that apply to purchases made through this website. The same texts are shown to you again at checkout, before you pay. Orders placed directly by a club or federation under a signed Order Form are governed by our General Terms and Conditions of Sale instead — ask us for a copy.

RETURN POLICY

Handmade to order

Every Red's Rings championship ring is made to order. Production of your ring does not begin until your order window closes and payment has been received in full. Each ring is assembled by hand and personalised with the details you provide at checkout — your ring size, surname, jersey number and position.

Right of withdrawal

Personalised rings. Because your ring is manufactured to your specifications and personalised with your own details, it is exempt from the 14-day right of withdrawal under Article 16(1)(c) of Directive 2011/83/EU and section 6:16 of the Finnish Consumer Protection Act. By completing your order you acknowledge that you lose your right of withdrawal once production begins.

Non-personalised items. Products sold without personalisation — fan rings, stock jewellery and accessories — carry the full 14-day right of withdrawal. To withdraw, email red@redsrings.co within 14 days of receiving the item. Return the item unused and in its original packaging within 14 days of notifying us. We refund the purchase price and standard outbound shipping within 14 days of receiving the returned item. Return shipping is at your expense.

Cancelling before production

You may cancel any order free of charge at any point before your team's order window closes and production begins. Email red@redsrings.co with your order number. Once production has started, orders cannot be cancelled.

If something is wrong with your ring

You are entitled to a ring that matches its description and is free from defects in materials and workmanship. This is your statutory right under Finnish and EU consumer law. It applies in addition to — not instead of — the guarantee below, and exercising it is free of charge for you.

If your ring arrives damaged, incorrect, or not as described, email red@redsrings.co with your order number and photographs. Please tell us as soon as you reasonably can after noticing the problem. We will repair, replace or refund the ring at no cost to you, and we aim to respond to every claim within 14 days.

The Red's Rings 30-year guarantee

In addition to your statutory rights, we give a voluntary guarantee on every ring we make.

We guarantee the whole ring — not selected parts. Your ring will be free from defects in materials and workmanship in normal use for 30 years from the day it is delivered to you. If a defect appears, we repair the ring free of charge. If repair is not possible, we replace it. If neither is possible, we refund the purchase price. Return shipping to us is at our cost within the EU and the EEA.

Covered:

— Casting faults — porosity, cracks, incomplete fill

— Failure of solder joints

— Failure of a stone setting in normal use

— Any other defect in materials or workmanship

Not covered:

— Normal wear — scratches, abrasion and dulling of the polish

— Wear of plating and the natural patination of brass

— Stones lost through impact or accident

— Deformation from crushing or dropping

— Resizing, modification or repair by anyone other than Red's Rings

— Exposure to chemicals, including sunscreen and insect repellent

The guarantee follows the ring rather than the first owner, and stays with it for the full thirty years. To make a claim you need the original order number.

You receive the full guarantee certificate as a PDF with your order confirmation and again with the ring, in the language of your country. It does not limit your statutory rights in respect of defective goods.

Ring size

Your ring is made to the size you give us at checkout. Please measure carefully — a jeweller or a professional ring sizer gives the most reliable result, and we are happy to advise before you order.

If the ring does not fit, contact us at red@redsrings.co. We will tell you what can be done and what it would cost. Because each ring is cast from a team-specific mould and finished by hand, resizing is not always possible and always takes several weeks.

How to reach us

Red's Rings Oy · red@redsrings.co · +358 40 418 8276

If we cannot resolve your complaint, you may refer it to the Finnish Consumer Disputes Board (kuluttajariitalautakunta, www.kuluttajariita.fi) or seek advice from the Finnish Competition and Consumer Authority (www.kkv.fi/en). If you live in another EU country, your national European Consumer Centre can advise you (www.eccnet.eu).

1. Who we are

Red's Rings Oy ("Red's Rings", "we", "us") is a limited liability company registered in Finland under business ID 3294096-1, with its registered office at Aallonhalkoja 11 c 57, 00540 Helsinki, Finland. We design, assemble and sell custom championship rings worldwide. Contact: red@redsrings.co · +358 40 418 8276

2. Scope

These Terms of Service govern purchases made through www.redsrings.co, including purchases made through team stores. They apply to consumers buying for their own use. Orders placed directly by a club, federation or other organisation under a signed Order Form are governed by our General Terms and Conditions of Sale together with that Order Form, not by these Terms.

3. Team stores and order windows

Rings are produced in batches for each team. Each team store is open for a limited order window agreed with the team. When the window closes, all orders from that store go into production together and the store is closed. Orders placed after a window has closed cannot be accepted. If you miss a window, contact us — a later batch may be possible but is not guaranteed and may be priced differently.

4. Orders and confirmation

Every ring is a unique piece of handmade custom work, so availability is confirmed individually. Your order becomes binding when we confirm it. We reserve the right to decline or cancel an order, refunding any payment made, if we cannot fulfil it. You are responsible for the accuracy of the details you provide — ring size, surname, jersey number and position are engraved exactly as submitted and cannot be changed once production begins. Please check them before you pay. Production does not begin until your order has been paid in full.

5. Prices, tax and payment

Prices are shown in euros (EUR) and exclude VAT. VAT is calculated and added at checkout according to your delivery country. Prices may change at any time, but the price shown when you place your order is the price that applies to that order. Payment is taken in full at checkout. We accept the payment methods shown at checkout; card payments are processed by Stripe. We do not receive or store your card details. For deliveries outside the EU, any import duties, taxes or customs charges are payable by you and are not included in the price.

6. Delivery

Delivery is normally 60-90 days from the close of your team's order window. Because each ring is made by hand to order, delivery estimates are estimates only and are not binding. We use all commercially reasonable efforts to deliver within ninety (90) days of full payment. If delivery is delayed by more than nine months from full payment for reasons within our control, you may terminate the purchase and receive a full refund of everything you have paid. Our liability for delay or non-delivery is limited to that refund. Shipping options and costs are shown at checkout. Batch deliveries to a team contact are free; individual home delivery is charged at the rate shown for your region. All shipments are insured by us unless separately agreed. Risk of loss or damage passes to you when delivery is complete. Title passes when the price has been paid in full.

7. Your rights if something goes wrong

Your statutory rights as a consumer under Finnish and EU law apply in full and are not limited by these Terms. On top of them we give a voluntary 30-year guarantee on the whole ring. Both are set out in our Return Policy above, and the full guarantee terms are delivered to you as a PDF with your order.

8. Intellectual property

All intellectual property in our ring designs, trade marks, business names and website content belongs to Red's Rings Oy. Team names, crests and marks appearing on rings are used with the permission of the relevant team and remain the property of their owners. Rings are sold for personal use and not for resale. If you become aware of counterfeit Red's Rings products, please tell us.

9. Limitation of liability

Nothing in these Terms limits our liability for death or personal injury, for intentional acts or gross negligence, or for anything else that cannot be limited under mandatory law — including your statutory rights as a consumer. Subject to that, we are not liable for indirect or consequential loss, and our total liability for any order is limited to the invoiced value of the ring or rings the claim concerns.

10. Events beyond our control

We may postpone or cancel production if we are prevented or delayed by circumstances beyond our reasonable control, including natural events, government action, war, terrorism, fire, flood, industrial action, carrier failures, or the unavailability of suitable materials. If such an event continues for more than 90 days, either of us may terminate the purchase in writing and we will refund what you have paid.

11. Governing law and disputes

These Terms are governed by Finnish law. As a consumer you always retain the protection of any mandatory consumer law of the country in which you live, and you may bring proceedings in the courts of that country. If you are unhappy with how we have handled a complaint, you may refer the matter to the Finnish Consumer Disputes Board (kuluttajariitalautakunta, www.kuluttajariita.fi). Consumers in other EU countries can get free advice from their national European Consumer Centre (www.eccnet.eu).

12. Changes

We may amend these Terms from time to time. The version in force when you place your order is the version that applies to that order.

Controller

Red's Rings Oy (business ID 3294096-1), Aallonhalkoja 11 c 57, 00540 Helsinki, Finland · red@redsrings.co · +358 40 418 8276. We are the controller of the personal data described in this policy. We have not appointed a data protection officer; for any privacy matter, contact us at the address above.

What we collect

When you place an order: your name, email address, billing and delivery address, phone number if given, and the details you enter for your ring — ring size, surname, jersey number and position.

Payment data: the payment method used, the amount, and confirmation of payment. Card details are entered directly with our payment processor and are never received or stored by us.

When you use our website: IP address, browser and device type, pages viewed and referring site, collected through cookies and analytics.

If you subscribe to our emails: your email address and the fact that you consented, with the date.

Who we share it with

We share personal data only with service providers who need it to deliver your order: Squarespace (website and online store platform), Stripe (payment processing), our manufacturing partner in China (the engraving details needed to make your ring), shipping carriers (name, address and contact details for delivery), our accountant and auditors (for statutory bookkeeping), and Squarespace Campaigns (for marketing emails, if you have subscribed). We never sell personal data.

Transfers outside the EU/EEA

Some of our service providers process data outside the EU/EEA. Our manufacturing partner is located in China, and we transfer the engraving details for your ring — your surname, jersey number, position and ring size — to them in order to produce it. We do not send them your address, email or payment data. Squarespace and Stripe also process data in the United States. All of these transfers are protected by the European Commission's Standard Contractual Clauses, or, for US providers certified under it, by the EU-US Data Privacy Framework adequacy decision. If your ring is delivered outside the EU, we pass your delivery details to the carrier and, where required, to customs authorities in the destination country.

How long we keep it

Order and transaction records: six years from the end of the accounting year, as required by the Finnish Accounting Act. Guarantee records — order number, ring specification and the guarantee certificate issued: for the duration of the 30-year guarantee plus one year, because we cannot honour the guarantee without them. Marketing consent and subscriber data: until you unsubscribe or ask us to delete it. Website analytics: 26 months.

Your rights

You have the right to access the personal data we hold about you and receive a copy; to rectify data that is inaccurate or incomplete; to erase your data where we have no continuing legal basis to keep it; to restrict or object to our processing; to portability, meaning you receive the data you gave us in a machine-readable format; and to withdraw consent at any time, including by using the unsubscribe link in any marketing email. To exercise any of these, email red@redsrings.co. We will respond within one month.

If you believe we have handled your data unlawfully, you may lodge a complaint with the Finnish Data Protection Ombudsman (Tietosuojavaltuutetun toimisto, www.tietosuoja.fi) or with the supervisory authority in your own country.

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